As a Customer Service Rep II working for Taylor Morrison you will be responsible for providing excellent customer service to assist and support the warranty team by processing warranty data, producing reports, quotations and contracts in accordance with functional standard operating procedures.

We trust that as a Customer Service Rep II you will: (responsibilities)

Be proficient in data entry into the Newstar Warranty System
Conduct Taylor Morrison procedures for home reviews
Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues
Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program
Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
Input and dissemination of warranty tickets and home reviews into Newstar; distribute to appropriate personnel for completion
Maintain office files
Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
Provide weekly tracking of all outstanding warranty work orders to the field and update as required
Process check requests for building permits and prepare permit submittals and applications
Complete customer service requests timely and accurately
Order, update and distribute construction related forms
Prepare and submit building permits
You are willing to perform other duties as assigned

What you will need: (competencies, behaviors & attributes)

Creative/Innovative
Customer Service Focused
Dependable/Reliable
Integrity/Trust
Prioritization
Team Player  

About you:

High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position with 1-2 years experience in residential construction
Excellent communication skills and ability to ensure customer satisfaction
Computer skills and ability to adapt to company systems
Possess time management skills
Must be highly organized and detail oriented
Problem solving ability
Ability to multi-task and remain focused

#CollegeDiversity #EarlyCareer

FLSA Status: Non-Exempt

Will have responsibilities such as:

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Report to Division/Corporate Office/Community daily and adhere to schedule
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face to face conversations with customers, co-workers and higher level manager
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle if applicable
Comply with company policies and procedure


Physical Demands:

Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.